While the consumer Guarantees Act and Fair Trading Act provide the basis for Eurotech Lighting Ltd’s guarantee policy, we often go above and beyond the expectation of these two statutory laws. Should there be a problem with a Eurotech Lighting Ltd product, we will assess each individual situation and work directly with our immediate customers to attempt to come to a resolution. Any product warranty is offered as “Return To Base” only. The product(s) must be returned to our warehouse for inspection and testing before we will repair/replace/credit as we deem necessary. If you have a problem please feel free to call us and our knowledgeable staff may be able to help you over the phone.